Privacy Policy

Last Updated: November 20, 2025

1. Introduction

Carolina Renew Painting & Finishes ("we," "our," or "us") respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website carolinarenew.com (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

2. Information We Collect

We collect several types of information from and about users of our Website, including information:

• By which you may be personally identified, such as name, postal address, e-mail address, telephone number ("personal information");
• About your internet connection, the equipment you use to access our Website, and usage details.

3. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you.
• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
• To notify you about changes to our Website or any products or services we offer or provide though it.

4. Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Carolina Renew Painting & Finishes's assets.

4a. Specific Tools and Transfers We Use

In plain terms, here is exactly what happens to data on this site today:

• Quote and contact requests. When you submit a form (name, phone, email, ZIP, project notes, optional photos), that information is delivered to our team through Telegram, a messaging service we use as a lead-delivery channel, and may be stored in our hosting provider's (Vercel) infrastructure as a backup copy so requests are not lost.
• Project photos. Photos you attach to a quote request are uploaded to and stored with our hosting provider (Vercel) and shared with our team for estimating purposes only.
• Analytics. We use Google Analytics 4 to understand how the site is used (pages viewed, approximate location, device type). You can decline analytics cookies in the cookie banner, and we honor that choice. Analytics data is aggregated and does not include your form submissions.
• Advertising click identifiers. If you arrive from an ad, standard click identifiers (such as gclid) and campaign tags (utm parameters) may accompany your quote request so we know which advertising brought you here.
• Cookies. We use technical cookies required for the site to function and, with your permission, analytics cookies described above. Your cookie choice is stored in your browser for one year.
• Referral submissions. If you send us a neighbor's contact information through the referral form, we use it only to reach out about an estimate, and we ask you to confirm they are OK with being contacted before submitting.
• Contact consent. If you check the consent box on a form, we record that choice and its time together with your request. Consent is not a condition of purchase.

5. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential.

6. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:
Carolina Renew Painting & Finishes
Charlotte, NC
Email: info@carolinarenew.com
Phone: (980) 408-8122