Warranty Policy

1. Cabinet Refinishing & Painting Warranty

We provide a 2-year to 7-year workmanship warranty on cabinet refinishing and painting projects, depending on the specific package selected at the time of your contract.

• Coverage: Peeling, blistering, or chipping of the newly applied coatings resulting from defective workmanship or spontaneous system failure.
• Exclusions: Damage caused by normal wear and tear, impact, heavy abrasion, water damage, improper cleaning chemicals, structural shifts, or alterations made by the homeowner or third parties.

2. Interior Residential Painting Warranty

We provide a standard 2-year workmanship warranty on interior residential painting (walls, ceilings, trim).

• Coverage: Blistering or peeling of applied paint resulting from defective workmanship.
• Exclusions: Cracks in drywall or plaster due to house settling, previous coating failures beneath our work, moisture damage, roof leaks, or physical damage caused after project completion.

3. Exterior Residential Painting Warranty

We provide a standard 2-year workmanship warranty on exterior painting projects. Extended warranties may be available depending on the specific high-performance coating system utilized.

• Coverage: Blistering, peeling, or severe flaking of newly applied paint caused by defective workmanship.
• Exclusions: Horizontal surfaces (e.g., decks, porches, floors), cracking due to structural settling or wood rot, extreme weather damage (hail, hurricane), bleeding of knots, or failure of prior coatings.

4. Conditions and Exclusions (All Warranties)

For any warranty to be valid, the following conditions must be met:

• The original contract must be paid in full upon completion of the project.
• The customer must retain a copy of the original contract/invoice.
• The warranty is valid only for the original customer and is not transferable upon the sale of the property.

What is NOT covered:

• Any work where we did not supply the paint or materials.
• Exact color matching on touch-ups due to environmental fading or changes in paint manufacturing.
• Incidental or consequential damages. Istok LLC's liability is strictly limited to the cost of the labor and materials required to rectify the specific coating failure.

5. Claim Process

If you experience an issue covered under this warranty, please follow these steps:

1. Contact us promptly via email at info@carolinarenew.com or by calling +1-980-408-8122.
2. Provide details of the issue, your original invoice number, and clear photographs of the failing area.
3. We will schedule a site visit to inspect the area and determine the cause of the failure.
4. If the failure is deemed to be covered under this warranty, we will schedule a time to perform the necessary repairs at no cost to you (labor and materials included).